Terms and conditions

1. GENERAL PROVISIONS

The website www.casatimis.ro is offered by DOMENIUL CASA TIMIS S.R.L. www.casatimis.ro

having its headquarters in Chițorani Village, Bucov Commune, Florica Romalo Street, No. 4, Prahova County, registered at the Trade Register with no. J29/894/2022 and with unique identification number 45910456.

These Terms and Conditions apply in the context of making reservations for the services offered by Casa Timis and the purchase of these services, respectively gift cards through the platform www.casatimis.rowithin the accommodation unit Casa Timis.

Browsing the website www.casatimis.ro, followed by making a reservation or purchasing a gift card is equivalent to reading, understanding and accepting in full the Terms and Conditions below by any Client of the Resort, being a Consumer.

Casa Timis reserves the right to make changes to the content of this website, as well as to these Terms and Conditions, without any prior notice to Consumers. In case of divergence or disagreement between Casa Timis and the Consumer, the Terms and Conditions valid at the time of their acceptance by the Consumer will apply.

2. 2. DEFINITIONS

”Platform/ Site’’ – the online platform www.casatimis.ro; 

”Document” – this version of the Terms and Conditions;

”Content” includes the following:

1. 1. all the information available on the Site www.casatimis.ro
   2. that can be visited, viewed or otherwise accessed through the use of digital equipment;
   3. the content of any e-mail sent to Consumers interacting with the Site by Casa Timis by electronic means and/or any other available means of communication;
   4. any information communicated to the Consumer by any means whatsoever by an employee of Casa Timis, according to the contact information specified by such Consumer;
   5. data relating to Casa Timis or other privileged data of the Company.

”Consumer” –an individual who browses or interacts in any way with the Site and has access to the Content;

”Distance contract” – according to the definition contained in GEO no. 34/ 2014 on consumer rights in contracts concluded with professionals, a distance contract is any contract concluded between a professional and a consumer within a distance sales or service provision system organised without the simultaneous physical presence of the professional and the consumer, with the exclusive use of one or more means of distance communication, up to and including the moment the contract is concluded;

”Personal data” – means any information relating to an identified or identifiable natural person (“data subject”). Personal data include (but are not limited to): first and last name, e-mail address, telephone number etc.;

”Personal data Controller” – means the natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of processing personal data. As far as the Site is concerned, the data controller is represented by Casa Timis;

”Consent of the subject” – any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which the data subject signifies his or her agreement, by means of a statement or unequivocal action, to the processing of personal data relating to him or her;

”Processing” – means any operation or set of operations (whether or not by automatic means) performed on personal data, namely: collection, recording, organisation, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, dissemination, alignment, combination, restriction, erasure, destruction etc.

3. GENERAL POLICY

3.1. General provisions

The document sets out the terms and conditions of use of the Site/Content by the Consumer. The Consumer is kindly requested to read this Document carefully in order to avoid any possible unpleasant consequences that may arise as a result of entering the Resort’s website or making purchases through it.

Access to the service is made through the website www.casatimis.ro, by contacting us by telephone on 0723.682.568/ 0740 248 771 (Restaurant) or by sending an e-mail to reception@casatimis.ro.

By using the Site, the Consumer is solely responsible for all activities resulting from its use. He or she is also liable for any material, intellectual, electronic or any other kind of damage caused to the Site and/or the Content made available by Casa Timis, in accordance with the national legislation in force.

If the Consumer does not agree with these Terms and Conditions and / or does not accept this Document, he or she has the possibility to send an e-mail to the electronic mail address: reception@casatimis.ro and specify the reasons and or requests to make the desired changes.

The Consumer may at any time reverse his/her decision to disagree and/or not accept the Document.

The Customer may not revoke the consent expressed in favour of the Document during the term of a Contract or until the Customer has paid the countervalue for all unfulfilled Contracts to Casa Timis, respectively the penalties in accordance with the Penalty Application Policy in case of cancellation/non-performance available herein, as the case may be.

The name of the Site and its graphics are the property of Casa Timis, so these elements may not be taken, copied or used without the written consent of their owner/holder.

All Content presented or displayed on the Site including, but not limited to: text, graphics, photographs, images, moving images, sound and illustrations etc. is the property of Casa Timis. All elements of the services offered by Casa Timis including, without limitation, the overall design are protected by copyright and other intellectual property rights laws.

The name “Casa Timis”/”casatimis.ro”, the logos and symbols associated with it, as well as combinations thereof with any word, graphic symbol or in any other form, used in the Site, are registered trademarks and are the exclusive property of Casa Timis. They may not be used in any way by third parties without the prior consent of the Resort.

The Consumer may not modify any of the foregoing materials and may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or works contained on the www.casatimis.ro Site.

Except as permitted by applicable copyright law, the Consumer is responsible for obtaining permission before using any copyrighted material that is made available by Casa Timis.

Any Content to which the Consumer has or obtains access by any means is subject to the Document if the Content is not accompanied by a specific and valid use agreement between Casa Timis and the Consumer and without any implicit or express guarantee made by Casa Timis with reference to that Content.

The communication of any information or data in the form of a message, text, image, audio and/or video file or any other type of material, regardless of the manner of publication or transmission (publicly or individually), by any natural or legal person, other than Casa Timis, is made on the exclusive responsibility of the person to whom such material belongs, the Company being in no way responsible for the content or manner of publication of such communications.

If Casa Timis grants the Consumer the right to use, in the form described in a separate usage agreement, a specific Content to which the Consumer has or obtains access as a result of this agreement, this right extends only to that or those Content(s) defined in the agreement, only for the period of its or those Content(s) existence on the Site or the period defined in the agreement, according to the conditions defined in the agreement, if they exist.

No Content transmitted to the Consumer, by any means of communication (electronic, telephone etc.) or acquired by the Consumer by accessing, visiting or viewing does not constitute a contractual obligation on the part of Casei Timis or the employee or agent who has facilitated the transfer of the Content, if any.

Any use of the Content for purposes other than those expressly permitted by the Document or provided for in a separate user agreement, if any, is prohibited.

The Consumer is responsible for any intellectual damage caused to the Site/Content, in accordance with the Romanian legislation in force.

3.2. Contact Data

Casa Timis publishes on the Site its complete and correct identification data, so that contacting it by the Consumer is easy.

Access to the Site, use of the information presented therein, visiting the pages or sending e-mails or notifications to the Company may be made by electronic means of communication, telephone or any other means of communication available to the parties and the Consumer is thus deemed to consent in turn to receiving notifications from Casa Timis electronically and/or by telephone, including communications by e-mail or by the advertisements published on the Site.

.Casa Timis reserves the right not to respond to all requests of any nature, especially if they are unfounded/abusive/insulting, received by any means of communication (electronic, telephone etc.).

The Consumer expressly declares that the contact data provided by sending them to the e-mail address reception@casatimis.ro or for making a reservation or purchase belong to him/her (for example: name and surname, e-mail address, telephone number etc.) and that these data may be used by the Company in its communications with the Consumer, for the purpose of solving any requests, but also for providing additional information, at the Consumer’s request. Also, in the case of gift card purchases, the Consumer provides to Casa Timis with true, complete and correct data for the transmission of the ordered gift cards and invoicing.

4. RATES

All rates displayed on the Website and related to accommodation services are per night and include breakfast and VAT (5%). Rates do not include hotel tax or other taxes imposed by central or local authorities.

Casa Timis reserves the right to change the rates at any time, excepting the rates for confirmed reservations, the latter being firm.

The increase of the tariffs, at a given moment, may be determined, among others, by the increase of taxes and duties or in case of introduction of new taxes and duties. For bookings already confirmed, the rate will remain the same as at the time of confirmation and will not change.

5. BOOKING

Reservations for services, subject to confirmation by Casa Timis, are made by the following methods:

• via the online booking platform on the website www.casatimis.ro, BOOK NOW section;
• by phone, no.: +40 0723 682 568;
• by e-mail: reception@casatimis.ro. 

The validity period of reservations is 2 calendar days, except for reservations where the date of accommodation is less than 2 days from the date of reservation, in which case the validity period of the reservation will be mentioned in the written confirmation from the Resort.

For telephone reservations, the availability of the Resort will be checked in advance and the Client will be advised to send the reservation request by e-mail or to book through the website www.casatimis.ro. Based on the e-mail request, the Client will receive a proforma invoice for full payment of the stay. For more details regarding payment, please refer to the section PAYMENT AND GUARANTEE OF RESERVATIONS.

For bookings where the cost of the stay will be paid with holiday vouchers, Casa Timis will start the pre-authorization procedure for the cards. In this regard, the amount of the stay will be blocked and will be used for payment at the time of arrival at the resort. In case the Client does not show up at the Resort, the full amount of the unpaid stay will be withheld. Casa Timis attaches great importance to the processing of personal data, which is why, in the procedure of pre-authorization of cards, will collect the necessary data only in compliance with the data protection rules, detailed in the Privacy Policy of the Site.

6. PAYMENT AND RESERVATIONS GUARANTEE

The Client has the following payment methods:

• cash payment;
• bank transfer;
• online via bank cards – VISA (including Electron), MasterCard (including Maestro) cards are accepted.

Reservations are considered guaranteed upon confirmation of payment.

In the case of reservations made by telephone or by e-mail, the reservation is guaranteed by the Client paying the full amount of the stay in advance, within 3 days from the date of issue of the proforma invoice. Otherwise the reservation will be automatically cancelled.

In the case of reservations made through the online booking platform on the website www.casatimis.ro, the reservation is guaranteed by payment using a bank card, after verification of the card details entered in the reservation form, with the full amount of the stay being retained.

The rest of the payment related to the stay (for example, mini-bar consumption), if applicable, must be paid at the time of departure, by any payment method.

It is the Client’s obligation to check the details on the invoice before paying for the services. The Client’s payment is an express confirmation of the corresponding invoice and any subsequent request for modification will not be taken into consideration by the Resort.

The Client is solely responsible for the correctness of the data entered in the billing section of the reservation form, Casa Timis having no responsibility for the veracity of the information received and used in issuing the invoice.

To pay using vouchers, please visit the Gift cards (Vouchers) Policy.

7. GUARANTEES

At the time of accommodation, the Client will be asked to present a debit/credit card as a guarantee. If the Client does not wish to guarantee with a debit/credit card, he/she will have to pay 200 rON/room/stay as a guarantee deposit. This amount will be refunded at the end of the stay if there are no circumstances (damages, missing room inventory, mini-bar consumption etc.).

8. CHANGES. CANCELLATION. NON-ATTENDANCE. PENALTIES

Any modification and/or cancellation of the reservation of services, at the Client’s initiative, shall be sent in writing to the e-mail address: reception@casatimis.ro or to the telephone number: 0723.682.568, the modification of services being subject to the prior approval of the Resort.

Booked services may be cancelled as follows:

• without penalty, if the cancellation occurs at least 15 days before the date for which the reservation was made;

• with a penalty of 50% of the value, if the cancellation is made less than 14 days before the date for which the reservation was made;

• with a penalty of 100 % of the value if the cancellation is made less than 7 days before the date for which the reservation was made.

No-show is the situation in which the Client, following a confirmed reservation that has not been cancelled in one of the ways mentioned above, does not show up at the Resort on the date for which the reservation was made.

In case of no-show, the amount paid in advance will be retained in full.

In the case of stay reductions announced by the Client during the stay, Casa Timis reserves the right to retain, as damages, the value of the unused services.

9. CHECK-IN & CHECK-OUT 

Accommodation is available from 16.00. This is done on the basis of ID, by filling in the arrival form.

Check-out is no later than 12.00.

At the request of the guests and when Casa Timis has accommodation spaces available, the check-out time can be extended by a maximum of 6 hours, against a fee of 50% of the value of one night’s accommodation without breakfast, according to the rate displayed at the reception.

Accommodation for children under 6 years is free of charge; children between 7-12 years will be charged 50% of the value of a bed, with or without the provision of an extra bed in the room, and children over 12 years will be charged the normal day rate.

10. RESTAURANT/ BAR/ ENGLISH BAR:

The opening hours of the Timis House Restaurants/Cellar are 11.00 – 23.00.

Breakfast is served daily from 8.00 to 10.00.

Meal services will be provided at the prices valid on the date of your stay.

The entertainment programme will be as mentioned on the website or at the reception of Casa Timis.

Access to the dining areas is allowed only with decent attire.

It is strictly forbidden to bring outside food and drinks into Casa Timis.

To make a reservation in the restaurants please contact us on 0740 248 771.

11. SMOKING

Smoking is strictly forbidden inside Casa Timis, except in specially designated areas.

12. PARKING 

Casa Timis benefits from free supervised parking with a capacity of 25 parking spaces.

13. SAFETY. SECURITY. SPECIAL NEEDS.

The Resort and public areas are under video surveillance. For more details on the protection of personal data, please refer to the Information Notice on the processing of personal data through the use of video surveillance posted at the reception desk.

Casa Timis does not assume responsibility for forgotten, lost or stolen items in the Resort.

Casa Timis is not responsible for any accidents that may occur as a result of improper use of the Resort’s facilities.

Most of the spaces in the Resort are accessible to people with disabilities. If you have a special need of any kind, please let us know in advance.

14. PETS

Pets are not allowed inside Casa Timis.

Casa Timis has the right to refuse accommodation to guests accompanied by pets, with the application of a penalty of 100% of the value of the first night of accommodation.

15. VISITORS

Visitors are allowed access between 11.00 – 22.00, at no extra cost, and outside this period only on the basis of their registration at the reception and payment of the difference in price.

16.ENVIRONMENTAL PROTECTION AND CLEANING

Environmental protection is a permanent concern of the Resort.

Bed linen is changed every 2 days or at the Client’s request and towels are changed daily or at the Client’s request.

In order to signal the wish to change linen and towels, guests are kindly requested to leave them on the floor in the bathroom.

17.CONDUCT AND RESPONSIBILITIES

Casa Timis reserves the right to refuse accommodation or service in the restaurant to Guests who are under the influence of alcoholic beverages or prohibited substances, rude or unruly who by their attitude bring damage to the image of the Resort or disturb other Guests.

Clients are responsible to Casa Timis for damages caused to other Clients, staff, furniture, equipment etc.

18. COMPLAINTS

Complaints regarding the quality of the tourist services provided can be made on the spot, during the entire stay, at the reception or by sending an e-mail to: reception@casatimis.ro.Complaints after the cancellation can be made by e-mail to reception@casatimis.ro. Complaints that can only be rectified during the stay will not be taken into consideration afterwards.

Complaints concerning theft, destruction or damage of goods brought by the Client to the Resort must be reported to the Resort within 24 hours from the date the Client became aware of the theft, destruction or damage of the goods.

19. DISPUTE RESOLUTION

Any dispute regarding the Document that may arise between the Client and Casa Timis will be resolved amicably. If an amicable settlement of the dispute is not possible within 30 days from the registration of the complaint, it will be settled by the competent court according to the provisions of the Code of Civil Procedure.

If any of the above clauses is found to be void or invalid, regardless of the cause, this clause shall not affect the validity of the other clauses of this Agreement.

Casa Timis shall not be liable for any loss, costs, suits, claims, expenses, etc., if they are directly caused by the breach of the Terms and Conditions.

20. PERSONAL DATA PROTECTION

The Resort attaches great importance to the personal data belonging to its customers or visitors. For this reason, it has made available to them both specific information notes and a Privacy Policy that deals with the particularities of data processing at the time of browsing the online platform www.casatimis.ro.We invite you to browse this documentation for more details on the rights you have as a data subject in relation to Casa Timis.

21. FINAL PROVISIONS

Casa Timis reserves the right to make any changes to the provisions of this Document, as well as any changes to the Site/its structure, including changes that may affect the Site and/or any Content, without prior notice to the Consumer.

Casa Timis cannot be held responsible for any errors that may occur on the Site for any reason, including due to changes, settings etc., that are not made by the Site administrator.

In the event that there are questions / suggestions regarding the activity of Casa Timis, you can contact us at the phone numbers available in the CONTACT section or at the e-mail address: reception@casatimis.ro. 

This document of agreement between the parties has been drawn up in accordance with the legislation applicable in Romania

Last update: July 2023

DOMENIUL CASA TIMIS S.R.L.