GIFT CARDS (VOUCHERS) POLICY

www.casatimis.ro 

Casa Timis offers customers the possibility to purchase vouchers or gift cards. The vouchers are made available to interested persons by DOMENIUL CASA TIMIS S.R.L. (hereinafter referred to as “Casa Timis” / “Resort”), having its headquarters in Chițorani Village, Bucov Commune, Florica Romalo Street, No. 4, Prahova County, registered in the Trade Register with no. J29/894/2022 and with unique identification number 45910456.

1. GENERAL PROVISIONS

Vouchers are available both on the website www.casatimis.ro and at the reception of the Casa Timis. For clarity, any reference in this Document to Vouchers automatically includes Gift Cards.

Currently, there are six (6) types of Gift Cards that can be purchased, with a value between 800 and 2200 RON. Vouchers can have different values from those mentioned above, at the Customer’s request. The Gift Card worth 800 RON does not include a wine tasting or gastronomic experience. In the case of the other Gift Cards a gastronomic or wine tasting experience is included. Such experiences are available only by prior reservation and only on Mondays, Tuesdays, Wednesdays or Thursdays.

Online purchased vouchers will be emailed to you within 24 hours of payment. Gift Cards can be purchased both online from the Gift Shop section of the www.casatimis.ro website and at the reception desk. Vouchers purchased online will only be sent electronically. Vouchers purchased at the reception can be sent both via e-mail and in physical, printed format.

The voucher is a bearer document and the holder is solely responsible for its use. Casa Timis will not replace it in case of loss.

2. VALIDITY

In order to benefit from the services in the portfolio of Casa Timis, reservations must be made within a maximum of 3 (three) months from the time of purchase of the voucher. For the sake of clarity, the date for which the beneficiary opts cannot be situated in time after the expiry of the validity period.

After expiry of the validity period, the voucher becomes void.

3. SERVICES. RATES

The vouchers can be used by the persons in possession of them for the services of the Casa Timis portfolio, respectively:

• accommodation services;

• services offered by the Restaurant, Terrace and English Bar.

The services found and available at the time of purchase of the voucher may undergo changes, including in terms of prices compared to the time of the services offered by Casa Timis.

The rates for the services covered by the voucher will be those applicable at the time of booking for accommodation and those applicable on the day of booking when the person is present in the Restaurant, Terrace or Cellar.

Restaurant, Terrace or Cellar.

Vouchers cannot be combined with other possible offers available.

The unused amount of the voucher loses its validity if it is not used within the terms and conditions indicated above and is not subject to refund by Casa Timis.

Vouchers cannot be exchanged for cash, but can be transferred to another person who will benefit from the services provided by Casa Timis under the same conditions.

The holder of the voucher will not be able to receive any change in money following the use of the voucher. If the value of the services is higher than the value of the voucher, the difference can be paid by any means of payment, including at the reception. If the value of the services is less than the value of the voucher, the difference can be used, during the validity period of the voucher, for an advance payment or the full payment of another service offered by Casa Timis.

4. PAYMENT

Payment for online purchased gift cards can be made:

• by bank card;
• via Netopia MobilPay system (www.mobilpay.ro).

Cards accepted for payment are those issued under the VISA (including Electron), MasterCard (including Maestro) or any other bank card issued under the VISA or MasterCard logo.

5. CHANGES. CANCELLATION. NON-ATTENDANCE. PENALTIES

Any modification and/or cancellation of the reservation of services must be sent in writing to the e-mail address: reception@casatimis.ro or to the telephone number: 0723.682.568. Changes to services are subject to the approval of the accommodation unit.

Booked services can be cancelled as follows:

1. without penalty, if the cancellation takes place at least 30 days before the date for which the reservation was made;
2. with a penalty of 50% of the first night’s accommodation, if the cancellation is made less than 14 days before the date of the reservation;
3. with a penalty of 100 % of the value of the first night’s accommodation, if the cancellation occurs less than 7 days before the date for which the reservation was made.

The purchase of vouchers is equivalent to reading, understanding and accepting in full both this Policy and the Terms and Conditions by any Client of Casa Timis.

6. FINAL PROVISIONS

Forgery of vouchers is punishable under current legislation and may even lead to criminal liability.

The rates for the services offered by Casa Timis, accommodation conditions and information on the processing of personal data can be viewed on the website www.casatimis.ro.

For any information related to obtaining and using the voucher, please write to us on the e-mail address: reception@casatimis.ro or contact us on the telephone number 0723.682.568.

Last update: July 2023

DOMENIUL CASA TIMIS S.R.L.